Privacy
This Privacy Policy describes how Lisbon Gem Exchange Limited (the "Website", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase on www.lisbongemex.com (the "Website"), or otherwise communicate with us regarding the Website (collectively, the "Services"). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, Website visitor, or any other person whose information we collect under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the "Last Updated" date, and take any other measures required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources as outlined below. The information we collect and use depends on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly from You
The information you provide to us directly through our Services may include:
Contact Details: Your name, address, phone number, and email.
Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account Information: Your username, password, security questions, and other details used for account security.
Customer Support Information: Any information you choose to include in communications with us, such as messages sent through the Services.
Certain features of the Services may require you to provide specific information about yourself directly. You may choose not to provide this information, but it may prevent you from using or accessing those features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Website and account, including device information, browser information, network connection details, your IP address, and other data regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may receive information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Website and Service Providers: Such as Shopify, which supports our Website and Services.
Payment Processors: These collect payment information (e.g., bank account details, credit or debit card details, billing address) to process your payments, fulfill your orders, and provide the products or services you request under the contract we have with you.
Whenever we obtain information from third parties, it will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to deliver the Services, including processing payments, fulfilling orders, sending account notifications, and facilitating returns or exchanges.
Marketing and Advertising
We may use your personal information for marketing purposes, including sending promotional communications via email, text, or postal mail and tailoring advertising on our Website and other platforms. For residents of the EEA, the legal basis for these activities is our legitimate interest in promoting our products, pursuant to Art. 6(1)(f) of the GDPR.
Security and Fraud Prevention
We use your personal information to detect, investigate, and take action against fraudulent, illegal, or malicious activities.
Cookies
We use cookies to improve and personalise your experience on our Website. For more details about the cookies we use and how to manage your preferences, visit Shopify's Cookies Policy.
How We Share Your Personal Information
We may share your personal information with third parties under certain circumstances, including:
Service Providers: To support our Website and Services, such as IT management, payment processing, and customer support.
Business Partners: For joint marketing and advertising initiatives.
Legal Obligations: To comply with applicable legal requirements or protect the rights and safety of our users and services.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
Right of Access: Request access to the personal information we hold about you.
Right to Erasure: Request the deletion of your personal information.
Right to Correction: Request the correction of inaccurate personal information.
Right to Portability: Request a copy of your personal information in a portable format.
To exercise these rights, contact us using the details provided below.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: info@lisbongemex.com
Address: Lisbon Gem Exchange Limited, College House, 2nd Floor College House, Ruislip, HA4 7AE, United Kingdom
For the purposes of applicable data protection law, we are the data controller of your personal information.
